Support Survival

Published on November 15, 2007 By DorkCoffeez In Object Desktop

Just a quick little thing from support. Currently support phones are set to answer between the hours of Mon-Fri 9-4pm EST. We often get queries on when we will be available on weekends. Officially support is not available on weekends but more times than not the support staff is looking in just in case disaster strikes, or just wants to get ahead of work.

A lot of this many will know already. However Stardock is getting new traffic and I have noticed this coming up more of late.

Due to the "first come first serve" of our email queue system it is still a really good idea to get your ticket in right away. Once we formally come back on Monday those are the first tickets that we take care of. This is in an effort to have no one wait longer than 48 hours.

The other note I should mention is do not send a reply in if you are still waiting for an answer. Once again due to our system that will update the ticket time as to when the last email was sent in. So if a reply is sent a day after you send the first email then the timer is reset to 0 and it starts over again.

I am only bringing this up so that everyone, veterans and newbies alike, can take full advantage of the support system. Also support is present on the forums but if you are not getting an answer bump your thread to the top. I can assure you that support wants to help as often as possible.

If you have any questions please let us know.

Comments (Page 3)

DrJBHL

on Jan 05, 2011

Which ObjectDock do you have installed?

You can "Save Settings" in "ObjectDockPlus" by going to "Themes" and then "Backup" and then "Save Current Dock" at the bottom of the window. There is a "Restore Dock" option there as well.

If you have "ObjectDock2+":

Skellionz

on Jan 07, 2011

Im still waiting to use the object desktop renewel i paid for on the 19th dec that i still have no registration details for and it is not appearing on impulse even though the ticket was answered and apparantly my problem was fixed it hasnt worked. Now its 2 days since my last response I REALLY hope that my subscription will be extended for all the time i have not been able to use it so far..

DrJBHL

on Jan 25, 2011

I would send an email to sales@stardock.com and wait for their answer.... You might want to use a different translator as the one you are currently using is doing a rather poor job of it.

xingyichen

on Dec 02, 2011

I know,glad to meet you.

xingyichen

on Dec 12, 2011

Good information Seabass

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